Shipping & Delivery

When will I receive my items?

All items are produced and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email. Please note that international deliveries may take longer due to customs regulations.

If your order hasn’t arrived within the expected timeframe, please contact us at Contact@grieced.com.

Where is my order?

You can track your order by clicking the tracking link included in your shipping confirmation email. Alternatively, you can enter your order number in the “Track Packages” section on our website at grieced.com.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and MasterCard.

Do you accept pre-paid gift cards?

At this time, we do not accept pre-paid gift cards.

Shipping Locations

Do you ship internationally?

Currently, we only ship within the United States.

Technical Issues

Your website isn’t loading. What should I do?

If you’re experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.

I keep getting an error message. What should I do?

Please reach out to us and provide the exact error message you’re seeing. This will help us diagnose and fix the issue quickly.

Order Issues & Modifications

I entered the wrong shipping address. Can I change it?

If you entered the wrong shipping address, contact us immediately at Contact@grieced.com. If your order hasn’t been shipped yet, we can update the address. Otherwise, we’ll need to wait until the package is returned to us before we can resend it.

What happens if my order is returned to sender?

If your order is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost.

Returns & Exchanges

What is your return policy?

You may return items within 30 days of delivery. Returned items must be in their original condition and packaging. If you receive a damaged or defective product, please contact us for assistance.

To initiate a return, email us at Contact@grieced.com.

How do I exchange an item?

For exchanges, please email us at Contact@grieced.com and we’ll guide you through the process.

Product Issues

What should I do if my item arrives damaged?

If your item is damaged or has defects upon arrival, we will replace it at no additional cost. You do not need to return the damaged product. If a replacement is unavailable, we’ll issue a full refund or offer an alternative product of your choice.

What if I received the wrong product or a defective item?

We sincerely apologize for any errors. Please email us at Contact@grieced.com with your order number and a description of the issue. We’ll cover all shipping costs for sending the correct item and provide a return label if needed.

Customer Support

We offer 24/7 customer support. Don’t hesitate to reach out to us anytime at Contact@grieced.com.

📍 Address : 1916 Park St, Hartford, CT 06106, USA
✆ Phone : [Leave blank]
✉ Email : contact@grieced.com